Chief Operations Specialist

3 days ago

Batangas, Calabarzon, Philippines beBeeOperational Full time $60,000 - $75,000
Operations Expertise

As a key member of our team, you will be responsible for driving business growth and efficiency.

Key Responsibilities:
  • Strategic Operations Management: Lead operations across customer service, fulfillment, marketing, and product management to streamline processes and enhance overall performance.
  • E-commerce Mastery: Leverage in-depth knowledge of e-commerce software to troubleshoot technical and strategic issues within Shopify, Etsy, and associated apps.
  • Data Analysis: Collect and clean operational data to identify trends and patterns, generating insightful reports to inform decision-making and strategic planning.
  • Customer Experience: Utilize platforms like Gorgias to deliver exceptional customer service, analyzing customer feedback to implement improvements and optimize customer satisfaction.
  • Marketing & Growth Strategies: Partner with marketing teams to develop targeted campaigns and optimize email flows, driving business growth and revenue increase.
  • Project & Fulfillment Management: Oversee end-to-end fulfillment processes to ensure efficiency, accuracy, and alignment with quality standards, ensuring seamless customer experiences.

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