Entry-Level Technical Support Specialist

1 week ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱1,500,000 - ₱3,000,000

We are seeking highly motivated and ambitious technical support professionals to join our growing team.

Job Overview
  • This role offers a unique opportunity to support our operations during business hours.
  • The position involves providing first-level support to end users, resolving or escalating issues related to software, systems, and applications.
Key Responsibilities
  • Troubleshoot technical problems, document incidents, and ensure timely resolution.
  • Collaborate with internal teams to escalate unresolved issues and follow up on progress.
  • Gain in-depth knowledge of company products, services, and business domains through structured training and on-the-job learning.
Required Skills
  • A degree in Computer Science, Information Technology, or a related field is preferred.
  • Strong problem-solving skills and an eagerness to learn new systems and technologies.
  • Excellent communication skills and a customer-focused mindset.
Benefits
  • Flexibility to work UK or US operational hours, depending on business needs.
  • Prior helpdesk or support experience is a plus, but not required.
Hiring Process
  • Phone screening
  • Technical Test
  • Behavioral interview
  • Client interview

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