Customer Support Specialist

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time ₱6,300,000 - ₱7,900,000
Job Title: Customer Support Specialist

We are seeking a highly skilled and detail-oriented Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing timely and effective solutions to customer inquiries and issues.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently in a fast-paced environment. You will be expected to investigate and resolve customer complaints in a professional and courteous manner, while also maintaining accurate records of all interactions.

Your primary responsibilities will include:

  • Responding to customer inquiries and resolving issues in a timely and professional manner.
  • Investigating and resolving customer complaints in accordance with company policies and procedures.
  • Maintaining accurate records of all customer interactions, including emails, phone calls, and chat sessions.
  • Collaborating with internal teams to ensure seamless resolution of customer issues.
  • Staying up-to-date on product knowledge and services to provide informed support to customers.

Skills and Qualifications:

  • Bachelor's degree in Business Administration or related field.
  • Excellent written and verbal communication skills.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Familiarity with customer relationship management software.

About Us:

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is committed to delivering exceptional customer service, and we are looking for individuals who share our passion for excellence.

If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

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