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Elevator Operations and Compliance Manager

1 week ago

Makati City, National Capital Region, Philippines PharmaLex GmbH Full time

The CARE Administrator at Arbour Group plays a vital role in ensuring the success of our elevator maintenance and care services. This position requires strong organizational skills, effective communication, and analytical thinking to drive results and exceed client expectations.

Main Responsibilities:

  • Develop and maintain accurate CARE data, ensuring consistency across all client interactions and communications.
  • Collaborate with Sales Executives to implement CARE documents according to client agreements, fostering strong relationships and trust.
  • Liaise with clients, elevator contractors, and Sales Executives to address questions, concerns, and issues, resolving them promptly and professionally.
  • Maintain up-to-date records of VDA requests and contractor compliance, identifying areas for improvement and implementing corrective actions.
  • Conduct regular audits to ensure adherence to CARE processes and identify opportunities for process enhancements.

Essential Qualifications:

  • Bachelor's degree or equivalent combination of education and experience.
  • Minimum 3 years in a related role with expertise in elevator terminology, processes, and regulations.
  • Excellent communication, interpersonal, and customer service skills, with proficiency in Microsoft Office Suite or similar software.
  • Proven analytical thinking and problem-solving skills, with the ability to manage multiple priorities and meet deadlines.

We Value:

  • A motivated and detail-oriented professional who excels in collaborative environments.
  • An individual with strong communication skills, able to build relationships with clients, contractors, and colleagues.
  • A strategic thinker with analytical skills, able to identify areas for improvement and implement process enhancements.