Business Growth Specialist

19 hours ago

Iloilo City, Western Visayas, Philippines beBeeSuccess Full time $85,400 - $122,000
Customer Success Associate

We are looking for a highly skilled Customer Success Associate to join our team. As a key member of our organization, you will be responsible for ensuring customer satisfaction and driving business growth through effective account management.

Job Description:

  • Develop and execute customized success plans to meet customer needs and goals.
  • Collaborate with cross-functional teams to provide seamless customer experiences.
  • Identify and address potential customer pain points to prevent churn and drive retention.
  • Conduct regular reviews and assessments to ensure customers are achieving maximum value from our solutions.

Required Skills and Qualifications:

  • Prior experience in contact center technology or similar field required.
  • 3-5 years direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company.
  • Bachelor's Degree or equivalent experience in Customer Success, Consulting or Account Management.
  • Proven ability to build strong relationships with IT and business executive stakeholders.
  • Strong communication, planning, and project management skills.
  • Knowledge of Salesforce.

What We Offer:

  • Comprehensive medical, dental, vision, disability, life insurance.
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits.
  • 401K match and ESPP.
  • Paid time off and paid sick leave.
  • Wellness programs including 1:1 coaching and meditation guidance.
  • Paid parental and pregnancy leave and new parent gift boxes.
  • Family-forming benefits (IVF, Preservation, Adoption etc.).
  • Emergency backup care (Child/Adult/Pets).
  • Pet insurance and Pet Telehealth.
  • Employee Assistance Program (EAP) with counseling sessions available 24/7.
  • Free legal services that provide legal advice, document creation and estate planning.
  • Employee bonus referral program.
  • Student loan refinancing assistance.
  • Employee perks and discounts program.

About the Role:

This role is critical to our organization's success, and we are seeking a talented individual who can deliver exceptional results and drive business growth. If you have a passion for customer success and are looking for a challenging and rewarding opportunity, please apply today.

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