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Metacom Help Desk Associate

2 weeks ago

Lipa City, Calabarzon, Philippines Metacom Full time

We are seeking a skilled Metacom Help Desk Associate to join our team. As a Help Desk Associate, you will be the first point of contact for our clients, providing them with timely and effective support.

About the Role

The Help Desk Associate will be responsible for responding to customer inquiries, resolving issues, and providing information on our products and services. You will also be responsible for escalating complex issues to senior support staff as needed.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat in a professional and courteous manner
  • Resolve customer complaints in a fair and timely manner
  • Provide product and service information to customers
  • Escalate complex issues to senior support staff as needed
Requirements
  • High School Graduate or ALS Graduate
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Willingness to work on-site and adapt to changing schedules
What We Offer
  • Paid Time Off and HMO Plus 2 Dependents
  • Paid Trainings and opportunities for career growth
  • 13th Month Pay and Company Sponsored Trips or Retreats