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Service Delivery Expert

3 weeks ago

Cavite City, Calabarzon, Philippines Metacom Careers Full time
Metacom Careers: A Great Place to Work

We are a leading provider of IT services and consulting, and we are seeking a skilled Service Delivery Expert to join our team. The successful candidate will be responsible for delivering high-quality service and support to our clients.

Key Responsibilities
  • Provide technical assistance and support to clients via phone, email, or in-person.
  • Analyze complex problems and develop effective solutions.
  • Maintain accurate records of incidents and resolutions.
  • Collaborate with internal teams to resolve escalated issues.

The ideal candidate should have completed at least their first year of college or hold a degree in any field. A minimum of 36 months of experience in a service desk role is required. Flexibility to work on shifting schedules is essential.

Requirements
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to multitask and prioritize tasks effectively.
  • Familiarity with IT systems and software applications.
Our Commitment to Excellence
  • Dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.