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Help Desk Manager

3 weeks ago

Paranaque City, Calabarzon, Philippines Straive Full time
About the Position

Straive is seeking a highly skilled Help Desk Manager to join our team. As an IT Service Desk Expert, you will be responsible for managing and resolving technical issues, as well as providing exceptional support to our users.

Responsibilities and Expectations
  1. Monitoring and Reporting: Monitor application performance, and report on key metrics, such as uptime, response times, and error rates.
  2. Problem Management: Identify and manage problems, and develop plans to prevent future occurrences.
  3. Change Management: Participate in change management processes, and ensure that changes are properly assessed, approved, and implemented.

The successful candidate will have a strong background in IT support, excellent communication skills, and be able to work well in a fast-paced environment.