Technical Support Specialist

2 weeks ago


Cavite City, Calabarzon, Philippines Sutherland Philippines Full time

You are joining Sutherland Philippines as a Customer Service Associate for our Telco account. As an IT help desk associate, you'll be managing a wide range of technical support requests, from resolving Uverse outages and CPE synchronization issues to configuring static IPs and port forwarding setups.

As a customer service expert, you'll provide critical assistance to customers facing impaired internet services, guiding them through troubleshooting and service restoration.

  • Provide excellent customer service assistance to client queries via phone call.
  • Conduct assistance to customers by giving basic level information regarding product features, queries, and sales.
  • Provide customers with product and service information.
  • Assist with customer service issues in renewing, refunding, and handling objections, putting in all efforts to retain customers.


  • Cavite City, Calabarzon, Philippines Schneider Electric Full time

    Job OverviewSchneider Electric is a leading provider of energy management and automation technologies. We empower businesses to use energy in a safe, efficient, and sustainable manner.We are seeking an experienced Advanced Technical Support Specialist to join our team. The successful candidate will provide high-quality technical support to customers,...


  • Cavite City, Calabarzon, Philippines Analog Devices International Unlimited Company Full time

    We are looking for a Technical Support Specialist to join our team at Analog Devices International Unlimited Company.Key Responsibilities:Provide technical support to customers via phone, email, or chat.Troubleshoot and resolve technical issues in a timely manner.Develop and maintain knowledge of our products and services.About Analog DevicesWe are a global...


  • Cavite City, Calabarzon, Philippines Schneider Electric Full time

    About the Role">We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers via phone, email, and chat.">Provide technical assistance to customers on product selection, installation, and...


  • Cavite City, Calabarzon, Philippines Schneider Electric Gruppe Full time

    Company Overview:Schneider Electric is a leading company in the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner.About the Role:We are seeking an experienced Technical Support Specialist to join our team. As a Primary Technical Support Representative, you...


  • Cavite City, Calabarzon, Philippines Schneider Electric Gruppe Full time

    About This RoleWe are seeking an experienced Technical Support Professional to join our team. As an Advanced Technical Support Specialist, you will be responsible for providing high-quality technical support to customers. This includes troubleshooting complex issues, resolving suspected bugs, and configuring products according to customer applications.You...


  • Cavite City, Calabarzon, Philippines Schneider Electric Full time

    About the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team in Cavite, Philippines.The successful candidate will be responsible for providing technical assistance to customers through various communication channels, including phone, email, webforms, and chat. The ideal candidate will have strong problem-solving...


  • Cavite City, Calabarzon, Philippines Schneider Electric Gruppe Full time

    Job OverviewSchneider Electric Gruppe is a leading global provider of energy management and automation solutions. We are seeking a highly skilled Technical Support Specialist to join our team.About the RoleWe are looking for a talented individual who can provide first-line technical support to customers, troubleshooting hardware and software issues and...


  • Cavite City, Calabarzon, Philippines Schneider Electric Norge AS Full time

    Key Responsibilities:As a Helpdesk Technical Support Specialist, you will be responsible for providing technical support to customers through various channels, including phone, email, and live chat. Your role will involve utilizing available resources to resolve customer inquiries efficiently and documenting customer interactions in the CRM system.Our ideal...


  • Cavite City, Calabarzon, Philippines Schneider Electric Gruppe Full time

    What We Are Looking ForWe are looking for a highly skilled and experienced Technical Support Professional to join our team. As an Advanced Technical Support Specialist, you will be responsible for providing high-quality technical support to customers.You will handle escalations from Primary support & Internal Technical Teams about application issues, product...


  • Cavite City, Calabarzon, Philippines Schneider Electric Gruppe Full time

    Job Description - Primary Technical Support Center Specialist (009D4L)Primary Technical Support Center Specialist - 009D4LResponsible for providing first-line technical support to non-Secure Power business and their end-users. The role involves troubleshooting, providing technical guidance, and ensuring customer satisfaction. The agent will be expected to...


  • Cavite City, Calabarzon, Philippines Schneider Electric Gruppe Full time

    Job OverviewSchneider Electric Gruppe is seeking a highly skilled Spanish Technical Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our customers in the Spanish language.About the RoleThis role involves managing inbound and outbound...


  • Cavite City, Calabarzon, Philippines Schneider Electric Gruppe Full time

    Schneider Electric Gruppe is leading the digital transformation of energy management and automation.We strive to promote a global economy that is both ecologically viable and highly productive.Our technologies enable the world to use energy in a safe, efficient and sustainable manner.Job OverviewThis position requires an individual who can provide technical...


  • Cavite City, Calabarzon, Philippines Schneider Electric Gruppe Full time

    **Job Overview:**Schneider Electric Gruppe is a leading provider of energy management and automation solutions. We are seeking a highly skilled Technical Support Specialist to join our team in Cavite, Philippines.The ideal candidate will possess excellent language skills in English and German, with a strong ability to communicate complex technical...


  • Cavite City, Calabarzon, Philippines Schneider National Full time

    Schneider Electric is leading the digital transformation of energy management and automation.The Role:Provide customers with post-sales Technical Support for APC's core product line.Advise potential and existing customers on product selection.You will be responsible for ensuring a high level of Customer Satisfaction.Requirements:Bachelor's/College Degree in...


  • Cavite City, Calabarzon, Philippines BCR - Marqkzoft Information Technology Solutions Full time

    BCR - Marqkzoft Information Technology Solutions is hiring a skilled Technical IT Specialist to support the development and maintenance of our web-based solutions.This role involves collaborating with cross-functional teams to ensure the delivery of high-quality products, identifying areas for process improvement, and implementing best practices to optimize...


  • Cavite City, Calabarzon, Philippines Schneider Electric Full time

    Key ResponsibilitiesThe Technical Innovation Specialist will play a critical role in driving digital transformation within Schneider Electric. Key responsibilities include:Developing and maintaining technical competency and skills matrices to identify knowledge gaps and areas for improvement.Creating and publishing technical articles, FAQs, and video FAQs...


  • Cavite City, Calabarzon, Philippines Schneider Electric Gruppe Full time

    Job DescriptionWe are actively recruiting and interviewing for future positions in the Technical Team.This role is responsible for providing high-quality professional Advanced/Expert Technical Support to customers, particularly regarding remote technical troubleshooting/diagnostic on Motion base Machines & processes.Solve cases requiring in-depth...


  • Cavite City, Calabarzon, Philippines Schneider Electric Gruppe Full time

    Schneider Electric Gruppe is seeking a skilled Technical Support Representative to join our team.The ideal candidate will have strong problem-solving skills and technical aptitude.The role involves providing technical support to customers via phone and advising potential and existing customers on product selection.Candidates must have at least 2 years of...


  • Cavite City, Calabarzon, Philippines DJV IT Solutions Full time

    DJV IT Solutions is a company that provides comprehensive and reliable IT services for various needs. We are currently looking for a Technical Support Professional to join our team.The successful candidate will be responsible for providing technical support to any members of an organization who need computer-related technical assistance.The ideal candidate...


  • Paranaque City, Calabarzon, Philippines Gilas Gaming Philippines Inc. Full time

    Gilas Gaming Philippines Inc. requires an experienced Technical Support Specialist Assistant to provide technical assistance to our employees.This role involves:Administrative Duties:Managing office supplies, equipment, and inventory to optimize productivity.Handling correspondence, scheduling meetings, and maintaining accurate records.As a Technical Support...