Global Tech Support Associate

6 days ago

Sorsogon, Bicol, Philippines beBeeSupport Full time ₱1,500,000 - ₱4,000,000
About the Role

We are seeking a highly skilled Technical Support Specialist to join our global team. This is a shift-based role that involves providing round-the-clock coverage for provisioning and deprovisioning of employee user accounts in SaaS environments.

The ideal candidate will be responsible for monitoring our in-house ticketing system, following clear runbooks, and recording complete evidence for every action.

Attention to detail and zero errors are essential due to the sensitive nature of the data involved.

This remote setup offers a unique opportunity for technical support specialists to work with a global tech startup and contribute to delivering exceptional SaaS solutions.

Responsibilities:
  • Monitor in-house ticketing system during assigned shifts
  • Follow clear runbooks for actions
  • Record complete evidence for every action
Requirements:

To succeed in this role, you will need:

  • Technical support experience in SaaS environments
  • Strong problem-solving skills and attention to detail
  • Ability to work in a remote setup and manage time effectively
What We Offer:

This role offers a range of benefits, including:

  • A competitive salary
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment

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