Career Opportunities for Trainers
7 days ago
A Career as a Call Center Trainer Awaits
Are you passionate about training and development? Do you have a knack for creating engaging learning experiences? We are seeking an experienced and skilled Call Center Trainer to join our team.
The ideal candidate will have a strong background in training and leadership, with the ability to develop and implement effective training programs. This role is perfect for someone who enjoys working with others, identifying training needs, and evaluating the effectiveness of training materials.
Key Responsibilities:- Design and deliver comprehensive training sessions that meet the needs of trainees
- Collaborate with colleagues to create a positive and inclusive learning environment
- Identify training needs and develop training plans based on business objectives
- Evaluate the effectiveness of training materials and create an action plan for improvement
- Review trainee performance, provide coaching & feedback, and ensure adherence to quality standards
- Maintain accurate training records and reports to track progress
- Proven experience in training/handling a team
- Strong teaching and facilitation skills
- Excellent communication and interpersonal skills
- Ability to analyze problems and strategize for better solutions
- Experience with instructional manuals and teaching platforms
- Fast learner & Tech-savvy
- Proficient in word-processing software and spreadsheets
- Knowledgeable in using Zoom functions
- Laptop/Desktop: at least Core i3 processor and 8 GB RAM
- Dual screen setup
- Headset: any A4Tech or Jabra USB-type headset
- Internet connection: Wired connection minimum of 30 Mbps with back up internet
- Software: Microsoft Office & PDF reader, AnyDesk, Gdrive, Skype, Zoom
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