Expert Technical Solutions Provider

1 day ago

Baguio City, Cordillera, Philippines beBeeSpecialist Full time ₱2,000,000 - ₱3,500,000

Join a dynamic and technology-driven organization as a Technical Support Specialist. This role is ideal for motivated and detail-oriented individuals who can provide exceptional IT service to employees at all levels.

Key Responsibilities
  • Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and fundamental network issues remotely.
  • Document and manage support requests through an ITSM/ticketing platform.
  • Maintain clear and effective communication with users to facilitate prompt and efficient resolutions.
  • Escalate complex incidents to senior technicians as required.

Essential Qualifications:

  • Demonstrate exceptional organizational, time-management, and follow-up abilities.
  • Maintain confidentiality and address sensitive requests with professionalism.
  • Exhibit outstanding proficiency in written and verbal communication.
  • Possess strong interpersonal skills, supporting employees at all organizational levels.
  • Operate independently and excel in dynamic, remote work environments.
  • Have prior experience providing support for PC hardware, Windows 10/11, and Apple iOS devices.
  • Understand basic networking concepts and be adept at troubleshooting issues.
  • Be experienced in Microsoft 365 applications, including Exchange Online, Teams, and OneDrive.
  • Familiarize yourself with Azure Virtual Desktop Infrastructure (VDI) environment.
  • Capable of creating and managing distribution groups within Office 365.
  • Familiar with on-premises Active Directory, particularly user and group management.
  • Knowledgeable in ITIL principles and IT Service Management (ITSM) frameworks.
  • Previously supported executive-level personnel.

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