
Customer Interaction Quality Manager
2 days ago
Quality Assurance Specialist
About The Position
The ideal candidate will be responsible for ensuring the highest level of quality in customer interactions.
This role involves interpreting and implementing quality assurance standards, providing accurate and comprehensive feedback, and contributing to call calibration sessions.
Key Responsibilities Include:
- Reviewing conversations across various contact touchpoints to ensure compliance with quality standards
- Maintaining audit, coaching, and performance logs
- Documenting audit observations and red flags
- Participating in team meetings to discuss agent evaluation feedback and quality management strategies
To succeed in this role, applicants must have:
- A minimum of 1 year of experience as a Quality Assurance Analyst in Customer Service and Sales
- Excellent analytical and problem-solving skills
- High attention to detail and strong communication skills
- Ability to work independently with minimal supervision
While not required, candidates with experience in training and coaching environments, proficiency in Google Workspace, Microsoft, and Salesforce, or ability to speak Spanish may have an advantage.
-
Customer Interaction Professional
2 days ago
Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱45,000 - ₱50,000Customer Experience SpecialistWe are seeking a passionate customer experience specialist to join our team in a fast-paced, dynamic and innovative environment.Key Responsibilities:Provide exceptional customer service through various channels, including email, live chat, phone and social media.Be the front line of communication, addressing inquiries about...
-
Quality Improvement Professional
2 days ago
Baguio City, Cordillera, Philippines beBeeQuality Full time $44,100 - $78,329Job SummaryWe are seeking an analytical professional to evaluate customer support projects and administrative duties in our office. The ideal candidate will have expertise in identifying areas for improvement and offering actionable suggestions to boost agent efficiency, maintain company standards, and enhance overall customer satisfaction.Key...
-
Senior Interactive Design Expert
2 days ago
Baguio City, Cordillera, Philippines beBeeDesigner Full time ₱800,000 - ₱1,100,000Lead Designer RoleWe are seeking an experienced and creative Lead Designer to drive design efforts across our interactive gaming and entertainment platforms.This is a high-impact role where your work will directly shape the look, feel, and usability of products used by thousands of users every day.Key Responsibilities:Design and optimize user interfaces for...
-
A Key Role Supporting Client Interactions
2 days ago
Baguio City, Cordillera, Philippines beBeeSpecialist Full time ₱374,400Legal Support SpecialistThis role supports the efficient operation of our daily activities by managing client communications, scheduling, document preparation, and billing processes. The legal support specialist will play a key part in reducing operational bottlenecks and ensuring that client interactions are timely and professional.
-
Customer Service Manager
2 days ago
Baguio City, Cordillera, Philippines THESTUDIO Full timeAbout UsAt THE/STUDIO, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via...
-
Customer Service Specialist
1 day ago
Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000Job Opportunity:Customer Service SpecialistThis role involves interacting with customers through various communication channels. As a Customer Service Specialist, you will be responsible for providing support and resolving routine issues related to our products or services.Main Responsibilities:Ensure high-quality service delivery that meets contractual Key...
-
Customer Experience Manager
2 days ago
Baguio City, Cordillera, Philippines beBeeCustomerExperience Full time ₱800,000 - ₱1,200,000Customer Experience LeaderThe Customer Experience Leader plays a pivotal role in our organization, overseeing the development of a high-performing support team.Key ResponsibilitiesLead and develop a high-performing support teamFoster an inclusive, collaborative, and productive team cultureGrow the team with uniquely skilled, high-caliber individualsTrain and...
-
Customer Experience Manager
1 week ago
Baguio City, Cordillera, Philippines Emapta Full time $40,000 - $60,000 per yearDrive Customer Success Across Global Partnerships At Emapta, we don't follow the traditional outsourcing playbook-we rewrite it. For 15 years, we've been connecting businesses with high-performing teams that operate as true extensions of their onshore workforce. As a Certified B Corporation, we use business as a force for good, prioritizing transparency,...
-
Customer Service Specialist
2 days ago
Baguio City, Cordillera, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000Customer Service ExpertMCI specializes in delivering tailored solutions to meet diverse client needs.We're seeking individuals who thrive in team-oriented environments and are passionate about delivering exceptional customer service.To be considered, complete a full application on our company careers page, including all screening questions and a brief...
-
Creative Production Manager
1 day ago
Baguio City, Cordillera, Philippines beBeeCreative Full time ₱19,560 - ₱19,620Job OverviewThis role focuses on coordinating a team of creatives, managing client production schedules, and ensuring all work is completed on time and to the client's satisfaction.The Coordinator works closely with Creatives, Quality Specialists, Team Coordinators, and other Production Specialists. Frequent interactions with Customer Success Managers and...