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Call Center Professional

1 week ago

Cebu City, Central Visayas, Philippines Staff4Me Full time

As a valued member of our team at Staff4Me, we are looking for a skilled Call Center Professional to join our staff. In this role, you will be responsible for delivering excellent customer service and ensuring that customers receive the support they need.

Main Responsibilities
  1. Respond to incoming calls from customers in a timely manner, addressing their queries promptly.
  2. Provide accurate and up-to-date information about our products and services.
  3. Document customer interactions and maintain accurate records of conversations.
  4. Address customer complaints and concerns in a professional and effective manner.
  5. Follow up with customers as necessary to confirm that issues have been resolved.
Required Skills and Qualifications
  1. A high school diploma or equivalent; additional education is a plus.
  2. Prior experience in a call center or customer-facing role is desirable.
  3. Excellent communication skills, both verbal and written.
  4. Ability to multitask and efficiently handle high call volumes.
  5. Proficiency in using computer systems and software applications.