Technical Support Advocate

2 days ago

Davao City, Davao, Philippines beBeeCustomerSupport Full time $38,000 - $61,000
Technical Support Role

This position is responsible for providing hands-on technical support to customers, partners, and colleagues in a fast-paced environment.

Key Responsibilities
  • Provide technical assistance via phone, email, and chat
  • Respond to customer inquiries and alerts in a timely and professional manner
  • Diagnose and resolve technical issues efficiently and accurately
  • Escalate complex issues to higher-level support
  • Maintain knowledge of ever-changing technologies and adapt quickly to process changes
  • Participate in training sessions to enhance technical skills and knowledge
  • Collaborate with team members and assist in training new team members
Required Skills and Qualifications

To be successful in this role, you should have:

  • A minimum of 3 years of technical support experience
  • General knowledge of web-based and mobile apps
  • Experience working with SaaS Products - Software as a Service
  • Excellent communication and conflict resolution skills
  • The ability to work independently with minimal supervision
  • Creative problem-solving skills and attention to detail
Benefits
  • Private Health Insurance
  • Paid Time Off
  • Training and Development Opportunities
About the Role

This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and making a meaningful contribution to our organization's success.

We are looking for a highly motivated and skilled individual who can thrive in a dynamic and evolving environment.

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