Technical Support Specialist

1 day ago

Davao City, Davao, Philippines beBeeCustomer Full time ₱620,000 - ₱860,000

About Our Role

  • We are looking for a highly skilled Technical Support Advocate to join our fast-paced team.

Job Description

This position involves providing hands-on technical troubleshooting and guidance for our product. The Technical Support Advocate's environment supports customers, partners, and colleagues in a dynamic setting.

A successful advocate maintains efficiency, professionalism, and understanding of our services and team needs to deliver top client satisfaction.

Responsibilities

  • Provide technical support via phone, email, and chat.
  • Respond promptly to inquiries in line with SLAs.
  • Diagnose and resolve technical issues efficiently.
  • Escalate complex issues appropriately.
  • Stay updated with evolving technologies and process changes.
  • Participate in training to enhance skills.
  • Share knowledge with the team and assist in onboarding new members.
  • Deeply understand our products and services.
  • Ensure customer satisfaction through prompt responses.
  • Support and collaborate with team members.
  • Take on additional tasks as needed.

Requirements

  • At least 3 years of technical support experience, supporting customers via email and chat.
  • Basic knowledge of web and mobile applications.
  • Experience with SaaS products.
  • A passion for creating exceptional customer experiences.
  • Ability to thrive in a dynamic environment.
  • Metrics-driven with high-volume interaction handling skills.
  • Strong conflict resolution and communication skills.
  • Creative problem-solving abilities.
  • Good judgment and empathy.
  • Proactive with minimal supervision.

Benefits and Opportunities

  • Support team initiatives and projects.
  • Identify opportunities for contribution and growth.
  • Gather and share customer insights for continuous improvement.
  • Experience working remotely with little supervision.
  • Knowledge of SQL and databases.
  • Experience with log-monitoring tools like Datadog.
  • Proficiency in English (written and spoken).

We Are Looking For

  • An analytical thinker attentive to details.
  • Curious and authentic individuals who embody our values.
  • Passionate about delivering exceptional customer experiences.

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