Operations Expert

5 days ago

Taguig, National Capital Region, Philippines beBeeDelivery Full time $80,000 - $100,000
Job Overview

The role of Operations Analyst plays a pivotal part in the Customer Success department, which brings together Delivery and Customer Support under one umbrella to provide a comprehensive view of the customer journey. This position supports the operational foundation of a newly unified and growing department.

To ensure this unification is well-managed, scalable, and efficient, we are placing a strong focus on process excellence. The analyst will support the tools, processes, and reporting that enable the Delivery team to operate effectively within the Customer Success function.

This role combines analytical and process-thinking skills with a collaborative mindset. You will be responsible for supporting the design, implementation, and continuous improvement of operational tools, processes, and reports that enable consistent delivery operations within the Customer Success department.

You will identify operational bottlenecks and inefficiencies within the Delivery team and contribute to the development of standardized solutions in collaboration with cross-functional stakeholders.

Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business objectives.

You will coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.

Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.

You will also support change management, documentation, and administrative activities, ensuring smooth adoption of new tools, workflows, and process standards across the Customer Success department.

Contribute to the planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.

This is an exciting opportunity to join a highly motivated, diverse, and multidisciplinary team that drives innovation and technology to create software that serves people.

We offer a creative, fun, and above all, inspiring working environment that fosters team spirit and promotes the greater good.

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