Customer Service Specialist: Financial Expert

1 month ago


Taguig, National Capital Region, Philippines NEZDA GLOBAL Full time

We are seeking a skilled Customer Service Specialist to join our team at Nezda Global. This role offers the opportunity to contribute your expertise and make a significant impact on the company's success.

About Nezda Global

Nezda Global is a dynamic organization dedicated to providing top-notch customer service. Our team is passionate about delivering exceptional experiences to our clients, and we're looking for like-minded individuals to join us.

Key Responsibilities

The Customer Service Specialist will be responsible for:

  • Providing exceptional customer service via phone, email, or in-person interactions;
  • Responding to customer inquiries and resolving issues in a timely and professional manner;
  • Working closely with internal teams to resolve complex customer issues;
  • Maintaining accurate records of customer interactions and updates;
Requirements

To be successful in this role, you will need:

  • A degree in Business Administration, Communications, or a related field;
  • At least 1 year of experience in customer-facing roles, preferably in a financial services environment;
  • Excellent communication and problem-solving skills, both verbal and written;
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously;
  • Familiarity with CRM software and other productivity tools;
Benefits

As a valued member of our team, you will enjoy:

  • A competitive salary up to ₱31,000 per month (dependent on performance assessment);
  • A comprehensive Health Maintenance Organization (HMO) plan, including coverage for dependents;
  • Overtime pay and night differential pay for eligible employees;
  • Life insurance and retirement plan options;
  • Access to state-of-the-art facilities and ongoing training opportunities;
Location

This role is based in BGC, Taguig City, and requires a full-time onsite presence.



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