Customer Service Specialist: Financial Expert
1 month ago
We are seeking a skilled Customer Service Specialist to join our team at Nezda Global. This role offers the opportunity to contribute your expertise and make a significant impact on the company's success.
About Nezda GlobalNezda Global is a dynamic organization dedicated to providing top-notch customer service. Our team is passionate about delivering exceptional experiences to our clients, and we're looking for like-minded individuals to join us.
Key ResponsibilitiesThe Customer Service Specialist will be responsible for:
- Providing exceptional customer service via phone, email, or in-person interactions;
- Responding to customer inquiries and resolving issues in a timely and professional manner;
- Working closely with internal teams to resolve complex customer issues;
- Maintaining accurate records of customer interactions and updates;
To be successful in this role, you will need:
- A degree in Business Administration, Communications, or a related field;
- At least 1 year of experience in customer-facing roles, preferably in a financial services environment;
- Excellent communication and problem-solving skills, both verbal and written;
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks simultaneously;
- Familiarity with CRM software and other productivity tools;
As a valued member of our team, you will enjoy:
- A competitive salary up to ₱31,000 per month (dependent on performance assessment);
- A comprehensive Health Maintenance Organization (HMO) plan, including coverage for dependents;
- Overtime pay and night differential pay for eligible employees;
- Life insurance and retirement plan options;
- Access to state-of-the-art facilities and ongoing training opportunities;
This role is based in BGC, Taguig City, and requires a full-time onsite presence.
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