Global App Commercial Specialist

3 days ago


Taguig, National Capital Region, Philippines ETeam PH Full time
Job Title: Global App Commercial

At ETeam PH, we are seeking a highly skilled and experienced professional to join our team as a Global App Commercial. This role will be responsible for providing exceptional support to our Enterprise Advocates, Loyalty Advocates, EDO analysts, and Marketplace Partners.

Key Responsibilities:
  • Act as the primary point of contact for app-related questions during the sales cycle, ensuring timely and accurate responses.
  • Collaborate with cross-functional teams, including Deal Desk and other groups, to support the sales cycle and drive business growth.
  • Partner with content managers and business process analysts to create process documentation for the App Commercial Desk.
  • Provide user feedback to technical teams in cases of unusual system behavior or testing phase of new technologies.
  • Offer comprehensive feedback to Marketplace Partners on non-standard deal pipeline.
Qualifications:
  • Excellent verbal and written communication skills, with the ability to join video chats daily to support stakeholders, peers, management, customers, and partners.
  • Highly proficient in Excel, including creating ad hoc formulas.
  • Working knowledge of Confluence and sales service desk tools.
  • At least one year of experience providing direct customer support.
  • Strong sense of ownership for resolving support requests.
  • Strong customer service background, ability to work under tight deadlines, and balance many deal support requests.


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