Delivering Exceptional Customer Experiences

1 week ago

Barcelona, Philippines beBeeCustomer Full time ₱300,000 - ₱390,000
Customer Experience Fellowship

We are currently seeking a highly skilled and dynamic professional to join our team in the capacity of Customer Experience Fellow. This role will involve playing a key part in addressing customer inquiries based on urgency and complexity, while actively engaging with new customers to facilitate their onboarding process and provide comprehensive solutions to their queries.

  • Respond promptly to all customer messages via direct chat or phone, adhering to our established Service Level Agreement (SLA).
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.
  • Review campaigns in a timely manner, following all relevant guidelines and protocols.
  • Follow up on all voicemail or missed chats within 24 hours.

This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

The ideal candidate will possess great decision-making skills and judgment, experience with CRM/account management software, dependability, awareness of Muslim community nuances/challenges, strong communication skills, problem-solving abilities, ownership, and empathy.

To be successful in this role, you should have 1-2 years of customer service experience, conflict resolution experience, a collaborative mindset, strong time management skills, familiarity with industry-specific regulations and compliance standards, and meticulous attention to detail.

We are committed to creating positive change in the world and are looking for a motivated and results-driven individual who shares our vision.

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