Senior Support Specialist

1 week ago


Biñan, Calabarzon, Philippines beBeeMarketing Full time ₱110,000 - ₱150,000
Key Roles of a Senior Support Specialist

This position requires an expert in marketing tools and operations to work behind the scenes with virtual assistants. The successful candidate will be able to troubleshoot, problem-solve, and power through various tasks to ensure smooth operation.

You'll be working across a range of marketing platforms, guiding virtual assistants, improving outcomes for their clients, and providing real-time support when needed. This role demands flexibility and availability across rotating schedules, including evenings, weekends, or holidays, as assigned by the business.

Responsibilities
  • Providing immediate assistance to virtual assistants via internal chat
  • Troubleshooting issues in marketing tools like Canva, ClickFunnels, ActiveCampaign, Klaviyo, Shopify, and more
  • Assisting in client escalations by completing urgent tasks during critical retention periods
  • Creating resources, videos, and SOPs to address recurring knowledge gaps
  • Collaborating with teams to improve systems and prevent repeat issues
  • Identifying common roadblocks and recommending training or process updates


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