Team Manager
1 day ago
As a Team Leader, you will be responsible for managing product knowledge, profitability, quality, and effectiveness for your team. You will lead and manage a team of Customer Service Representatives to meet company objectives in all areas of employee, client, and shareholder satisfaction.
Your daily activities will primarily focus on effectively leading and managing your team to meet company objectives. This includes developing competencies of the CSRs and ensuring that behaviors are in alignment with the TransVision goals.
- Promote communication and be open to feedback.
- Keep motivation high by adapting the leadership style to individual needs.
- Create an environment conducive to success by promoting and recognizing initiatives.
- Ensure high employee satisfaction and attendance.
- Promote teamwork and cooperation amongst team members and colleagues.
- Lead by example.
- Take full responsibility and the required action on disciplinary procedures.
- University degree or equivalent higher qualification
- Have worked in an operations department.
- Have worked with figures and understand the basic mathematics needed for reporting analysis, and differentiation purposes.
- Have worked in a performance-driven environment
- Have led a team of people
- Manage your time effectively and be focused on setting clear objectives and priorities.
- Day 1 HMO
- Rice Subsidy
- Clothing Allowance
- 24/7 Teleconsult
- Free Psychologist Consultation
- In-house & Online Pharmacy
- Retirement Fund
- Free Meal & Medicine (through Tap Card Rewards)
- Loyalty Incentives
- Free Shuttle Service
- Be actively involved in problem-solving and propose improvements to processes.
- Implement and respect standard practices.
- Conduct yourself in a manner consistent with the values of the organization.
- Drive and foster a performance culture.
- Make an enjoyable place to work.
- Show leadership by developing people.
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