Team Manager

3 weeks ago

Davao City, Davao, Philippines Sutherland Full time
Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.

You are also expected to:
  • Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
  • Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
  • Identify the training needs that will equip the staff with fundamental skills and knowledge
  • Have a thorough understanding of the Short-Term, Long-Term, FMLA, and State Leave process related to Disability product and associated and medical terminologies, various system tools and operational procedures utilized within the program
  • Collaborate with stakeholders on a regular basis for changes in promotions and updates
  • Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers

Qualifications

Our most successful candidates will have:
  • Bachelor's Degree in any course (preferred but not required).
  • 2+ years of experience in a similar leadership role.
  • 3-5 years of experience in Disability Insurance Program (required).
  • Relevant experience in Healthcare and Other Insurance (preferred)
  • Familiarity with FINEOS is an advantage
  • Strong analytical skills with the ability to interpret data, identify trends, and drive improvements.
  • Demonstrated leadership skills in team management and problem resolution.
  • Excellent time management and multitasking abilities
  • Strong verbal and written communication skills in a professional setting
  • Proficiency in MS Office applications

Additional Information

All your information will be kept confidential according to EEO guidelines.
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