Job Opportunity for Call Center Leader

2 days ago

Manila, National Capital Region, Philippines beBeeLeadership Full time ₱25,000 - ₱32,000

At Roof Maxx, we seek an experienced call center leader to provide leadership services on a contract basis. The contractor will support appointment-setting operations, ensuring service quality and delivering agreed-upon performance outcomes.

Key Responsibilities
  • Oversee appointment-setting activities in the call center environment.
  • Deliver coaching, performance feedback, and process improvement recommendations to enhance team results.
  • Monitor appointment-setting results and report on agreed-upon performance metrics.
  • Support escalated calls when necessary and provide subject-matter expertise for resolution.
  • Recommend strategies to improve productivity, efficiency, and conversion performance.
  • Maintain a professional and positive engagement with the appointment-setting team.
Qualifications
  • 2–3 years of experience in call center leadership (appointment setting, telemarketing, or sales).
  • Familiarity with CRM and call center software is highly desired.
  • Ability to analyze performance data and deliver actionable insights.
  • Strong communication and leadership skills are essential.

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