Senior Technology Specialist

2 weeks ago


Mandaluyong City, National Capital Region, Philippines beBeeTechnician Full time ₱40,000 - ₱60,000
About the Role

We are seeking a skilled Senior Technician to join our team at Focus Global.

As a key member of our technical support team, you will be responsible for leading complex repairs and servicing for escalated/complaining customers.

Key Responsibilities
  • Support Technicians: Assist in resolving complex equipment issues.
  • Service Planning: Help schedule Field Service Technicians for efficient operations.
  • Team Leadership: Lead teams in performing high-quality repairs and servicing to meet customer expectations.
  • Problem Identification: Identify product and service issues and escalate them to Technical Support when necessary.
  • Customer Resolution: Analyze customer complaints and develop effective resolutions, escalating concerns to the Service Supervisor/Manager if needed.
  • Technical Training: Stay up-to-date with technical advancements and provide training to junior technicians to enhance their skills.
  • Service Standards: Maintain high-quality service standards by establishing and monitoring KPIs such as first call resolution, backjobs, average response time, and average resolution time.


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