Senior Technology Professional

2 weeks ago

Mandaluyong City, National Capital Region, Philippines beBeeTechnical Full time ₱2,000,000 - ₱4,000,000
Job Title: Technical Support Specialist

We are seeking a detail-oriented and highly motivated technical professional to provide exceptional IT service to employees across the organization.

This remote role requires hands-on experience with PCs and Apple mobile devices, proficiency in newer Windows operating systems, and excellent customer service skills.

Key Responsibilities:
  • Provide technical support for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and resolve hardware, software, and network issues remotely.
  • Document and manage support requests through an ITSM/ticketing platform.
  • Maintain clear communication with users to facilitate prompt resolutions.
  • Provide level one triage for virtual desktop infrastructure users and escalate complex incidents to senior technicians as needed.
  • Adhere to security policies and maintain confidentiality.
  • Address printing concerns and troubleshoot audio and video issues during video conferencing sessions.
  • Administer new user onboarding processes by adding accounts to relevant systems.
  • Oversee user deactivation procedures by removing accounts from these platforms.
  • Provide ongoing support for Microsoft 365 and Active Directory environments.
Required Skills and Qualifications:
  • Demonstrate exceptional organizational and time-management abilities.
  • Maintain confidentiality and address sensitive requests professionally.
  • Exhibit outstanding written and verbal communication skills.
  • Possess strong interpersonal skills, supporting employees at all levels.
  • Operate independently in dynamic, remote work environments.
  • Have prior experience providing PC hardware support, Windows 10/11, and Apple iOS device support.
  • Understand basic networking concepts and be adept at troubleshooting issues.
  • Familiarize yourself with Microsoft 365 applications, including Exchange Online, Teams, and OneDrive.
  • Aware of Azure Virtual Desktop Infrastructure (VDI) environment.
  • Capable of creating and managing distribution groups within Office 365.
  • Familiar with on-premises Active Directory, particularly user and group management.
  • Knowledgeable in ITIL principles and IT Service Management (ITSM) frameworks.

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