Senior Technology Solutions Specialist

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeTechnical Full time ₱3,000,000 - ₱5,000,000

The role involves creating cutting-edge technology solutions for customers and partners by delivering AI-powered services.

Key Requirements
  • A proven track record in a systems integrator or consultancy environment.
  • Expertise in building and consuming APIs (REST, SOAP, Node-Express, etc.) to drive business value.
  • Familiarity with custom Web Components for Salesforce Lightning, NetSuite, or similar platforms.
  • Practical understanding of contact centre platforms (Genesys Cloud CX, Cisco Webex Contact Centre, Zoom Contact Centre, Amazon Connect).
  • Experience with security and networking concepts including SSL/TLS certificates, Firewalls, load balancers, VPNs, and SSO integration (SAML/OAuth).
  • Knowledge of Windows Server, Linux environments, and cloud-hosted architectures.
  • Strong problem-solving and analytical thinking abilities to deliver projects in fast-paced customer-facing environments.
  • Adaptable and eager to learn new technologies and platforms quickly.
  • Collaborative team player who also thrives with autonomy and accountability.
  • Excellent communication skills for working with technical and non-technical stakeholders.
  • Passion for innovation, continuous improvement, and delivering exceptional customer outcomes.
Main Responsibilities
  • Design, develop, and implement scalable technical solutions that enhance customer experience, engagement, and operational efficiency.
  • Translate business requirements into high-performance technical solutions.
  • Implement and support changes, enhancements, and upgrades to Cisco, Genesys, Zoom, and other CX platforms.
  • Develop integrations between CX platforms, CRMs, and external systems via APIs and middleware.
  • Troubleshoot complex technical issues, providing escalation support to internal peers and customers.
  • Perform root cause analysis (RCA) to ensure system reliability, security, and compliance.
  • Maintain accurate technical documentation, code repositories, and configuration records.
  • Participate in Agile/Scrum ceremonies, contributing to sprint planning, backlog grooming, and retrospectives.
Benefits Package

A competitive salary. Career growth and development opportunities. Work closely with a team of industry leaders who have successfully scaled businesses in the past.

How to Apply

Please attach your CV and we will be in touch for a confidential discussion.

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