IT Problem Management Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeProblemManagement Full time ₱2,400,000 - ₱3,600,000
Job Title

We are seeking a skilled Problem Management Specialist to join our team.

About the Role

This is an exciting opportunity to work in a dynamic environment where you will be responsible for leading root cause investigations, driving permanent solutions, and ensuring continued IT service reliability.

  • Main Responsibilities:
  • Facilitate root cause investigations for incidents affecting production services
  • Apply RCA and guide others in their use (Familiarity with various RCA techniques like 5 Whys, Brainstorming, and Kepner-Tregoe)
  • Use technical and infrastructure knowledge to support RCA efforts
  • Champion a proactive culture of incident prevention
  • Communicate post-incident lessons learned to stakeholders
  • Ensure problem management activities meet SLA timelines
  • Guide investigations through the documented problem management process
  • Participate in cross-functional meetings (incident, problem, change)
  • Promote automation to reduce manual errors and effort
  • Adapt to shifting priorities in a dynamic environment
  • Build strong relationships with business partners, vendors, and IT teams
  • Ensure compliance with audit and operational risk standards
  • Report on service availability, performance, and recurring issues to support leadership decision-making
Requirements
  • Required Skills and Qualifications:
  • 1-3 years of experience in IT Problem Management or RCA facilitation and Incident Management
  • Post-secondary education or equivalent experience in IT Operations/Support
  • Confidence to ask tough, probing questions
  • Ability to manage and guide investigations effectively
  • Experience working with vendors and holding them accountable
  • Excellent collaboration and relationship-building skills
  • Tenacity in driving investigations to resolution
  • Commitment to diversity, equity, and inclusion
  • Experience with ITSM tools (e.g., ServiceNow)
What We Offer
  • Benefits:
  • Empowerment to learn and grow in your career
  • A flexible work environment that values well-being and inclusion
  • The opportunity to shape the future of our organization
About Us

We are a leading international financial services provider dedicated to helping people make informed decisions and improve their lives. Our commitment to diversity, equity, and inclusion is reflected in our hiring practices and company culture.

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