IT Problem Management Leader

3 days ago

Makati City, National Capital Region, Philippines beBeeProblem Full time ₱3,500,000 - ₱5,000,000
Problem Management SpecialistThe Opportunity

We seek an expert in IT problem management to lead root cause investigations, drive permanent solutions and ensure continued IT service reliability.

You will guide investigations through the documented problem management process, apply RCA techniques like 5 Whys, Brainstorming, and Kepner-Tregoe, and use technical knowledge to support RCA efforts.

Achieve a proactive culture of incident prevention, communicate post-incident lessons learned, ensure problem management activities meet SLA timelines, adapt to shifting priorities and build strong relationships with business partners, vendors and IT teams.

Position Responsibilities
  • Facilitate root cause investigations for incidents affecting production services.
  • Apply RCA techniques to identify root causes.
  • Use technical and infrastructure knowledge to support RCA efforts.
  • Champion a proactive culture of incident prevention.
  • Communicate post-incident lessons learned to stakeholders.
  • Ensure problem management activities meet SLA timelines.
  • Guide investigations through the documented problem management process.
  • Participate in cross-functional meetings.
  • Promote automation to reduce manual errors and effort.
Required Qualifications
  • 1-3 years of experience in IT problem management or RCA facilitation and Incident Management.
  • Post-secondary education or equivalent experience in IT Operations/Support.
  • ITIL Foundation certification (v3 or v4).
  • Strong customer service orientation.
  • Ability to manage and guide investigations effectively.
  • Excellent collaboration and relationship-building skills.
Benefits

Learn and grow the career you want, recognize and support you in a flexible environment where well-being and inclusion are prioritized.

Shape the future you want to see and empower yourself to succeed in a dynamic environment.

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