Operational Supervisor

3 days ago


Iloilo City, Western Visayas, Philippines RSD HRMC Full time

Role Overview:

This Senior Team Member position at RSD HRMC involves supporting the Manager in overseeing daily operations, supervising a team of staff, and ensuring customer satisfaction. Key responsibilities include providing exceptional customer service, managing inventory and stock, and contributing to sales and marketing efforts.

Key Duties:

  • Leadership and Supervision:
    • Support the Manager in overseeing day-to-day operations.
    • Supervise and guide a team of staff, providing training, feedback, and performance evaluations.
    • Step in for the Manager during their absence and ensure the team follows procedures.
  • Customer Service:
    • Provide excellent customer service by handling customer inquiries, complaints, and concerns promptly.
    • Ensure all staff are trained on customer service protocols and deliver a high standard of service.
  • Inventory and Stock Management:
    • Assist in inventory control, ordering, and stock organization.
    • Monitor product levels and ensure that shelves or service areas are stocked and well-presented.
  • Operational Support:
    • Help implement operational procedures and policies.
    • Assist in organizing staff schedules to ensure adequate coverage.
    • Ensure adherence to health and safety regulations and company policies.
  • Sales and Marketing:
    • Help implement sales strategies to achieve departmental or store targets.
    • Assist with promotional activities and customer engagement to boost sales.
  • Administrative Tasks:
    • Maintain records such as attendance, payroll, sales reports, and employee performance.
    • Assist in budgeting and cost control.
  • Conflict Resolution:
    • Address and resolve workplace issues, conflicts, or concerns quickly and professionally.
    • Mediate conflicts between staff or between staff and customers.


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