Operational Supervisor
3 days ago
Role Overview:
This Senior Team Member position at RSD HRMC involves supporting the Manager in overseeing daily operations, supervising a team of staff, and ensuring customer satisfaction. Key responsibilities include providing exceptional customer service, managing inventory and stock, and contributing to sales and marketing efforts.
Key Duties:
- Leadership and Supervision:
- Support the Manager in overseeing day-to-day operations.
- Supervise and guide a team of staff, providing training, feedback, and performance evaluations.
- Step in for the Manager during their absence and ensure the team follows procedures.
- Customer Service:
- Provide excellent customer service by handling customer inquiries, complaints, and concerns promptly.
- Ensure all staff are trained on customer service protocols and deliver a high standard of service.
- Inventory and Stock Management:
- Assist in inventory control, ordering, and stock organization.
- Monitor product levels and ensure that shelves or service areas are stocked and well-presented.
- Operational Support:
- Help implement operational procedures and policies.
- Assist in organizing staff schedules to ensure adequate coverage.
- Ensure adherence to health and safety regulations and company policies.
- Sales and Marketing:
- Help implement sales strategies to achieve departmental or store targets.
- Assist with promotional activities and customer engagement to boost sales.
- Administrative Tasks:
- Maintain records such as attendance, payroll, sales reports, and employee performance.
- Assist in budgeting and cost control.
- Conflict Resolution:
- Address and resolve workplace issues, conflicts, or concerns quickly and professionally.
- Mediate conflicts between staff or between staff and customers.
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