Network Operations Technician
7 days ago
About Us:
Panay Broadband is dedicated to providing exceptional data and video services to our customers. We are seeking a skilled Network Support Officer to join our team.
Job Details:
- Job Type: Full-time
- Location: Panay
- Shift: Rotating shifts including mornings and afternoons
Duties and Responsibilities:
- Oversee the operation of data and video services, addressing any technical issues that arise.
- Interact with customers, resolving their complaints in a prompt and courteous manner.
- Analyze and interpret subscriber internet usage, making recommendations to optimize service quality.
- Manage equipment maintenance, ensuring the smooth operation of CATV and internet services.
- Track and record system logs, identifying areas for improvement.
- Facilitate customer transactions, including new installations, disconnections, and reconnections.
- Maintain a safe and clean working environment.
- Identify and report equipment failures to supervisors.
- Monitor system parameters, including RF transmission, optical transmission, and data upstream/downstream activity.
- Verify system voltage levels and ensure generator set integrity.
What We Offer:
- A dynamic work environment with opportunities for growth and development.
- A competitive salary and benefits package.
- The chance to work with a talented team dedicated to excellence.
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