Network Operations Technician

7 days ago


Iloilo City, Western Visayas, Philippines Panay Broadband Full time

About Us:

Panay Broadband is dedicated to providing exceptional data and video services to our customers. We are seeking a skilled Network Support Officer to join our team.

Job Details:

  • Job Type: Full-time
  • Location: Panay
  • Shift: Rotating shifts including mornings and afternoons

Duties and Responsibilities:

  1. Oversee the operation of data and video services, addressing any technical issues that arise.
  2. Interact with customers, resolving their complaints in a prompt and courteous manner.
  3. Analyze and interpret subscriber internet usage, making recommendations to optimize service quality.
  4. Manage equipment maintenance, ensuring the smooth operation of CATV and internet services.
  5. Track and record system logs, identifying areas for improvement.
  6. Facilitate customer transactions, including new installations, disconnections, and reconnections.
  7. Maintain a safe and clean working environment.
  8. Identify and report equipment failures to supervisors.
  9. Monitor system parameters, including RF transmission, optical transmission, and data upstream/downstream activity.
  10. Verify system voltage levels and ensure generator set integrity.

What We Offer:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a talented team dedicated to excellence.

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