Customer Service Representative

4 weeks ago


Tagbilaran, Central Visayas, Philippines Ibex Global Solutions Philippines Inc. Full time

About Ibex Global Solutions Philippines Inc.

Ibex Global Solutions Philippines Inc. is a leading provider of customer engagement and technology solutions. We strive to deliver exceptional customer experiences and empower our employees to succeed in their careers.

Located in Tagbilaran City, Bohol, we offer a dynamic and supportive work environment where you can grow your skills and make a real difference in the lives of our customers.

Job Overview

We are seeking highly skilled Customer Service Representatives to join our team for our TELCO account. As a representative, you will be responsible for providing exceptional support to customers via phone, email, and chat. You will handle a variety of inquiries, resolve technical issues, and ensure customer satisfaction.

Key Responsibilities

  • Provide prompt and efficient customer service via phone, email, and chat.
  • Handle customer inquiries, complaints, and technical issues.
  • Resolve customer issues effectively and efficiently.
  • Maintain accurate records of customer interactions.
  • Adhere to company policies and procedures.
  • Meet or exceed performance metrics.
  • Work collaboratively with other team members.
  • Participate in ongoing training and development.

Requirements

  • Age: Must be at least 18 years old.
  • Education: K12 graduates, College Graduates, Vocational 2-year Course Graduates, or Completed At Least 2-years in College.
  • For High School graduates (Old Curriculum), a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must.
  • Proof of Education: Candidates must provide proof of education upon hire, Diploma or TOR. If no Diploma or TOR is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
  • Must be willing to work onsite in Tagbilaran City, Bohol.

Benefits

  • Allowance for working onsite.
  • Comprehensive HMO coverage for you and your dependents.
  • Non-Taxable Allowance in addition to your basic salary.
  • Attractive Program Incentives based on performance.
  • Group Life Insurance - your well-being is our priority.
  • 30 Service Incentive Leaves (15 days can be converted to cash).

Salary Information

The estimated annual salary for this position is around PHP 220,000 - PHP 280,000 depending on qualifications and experience. Please note that this figure may vary based on individual circumstances.



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