Urgently Hiring

About IBEX Bohol:
IBEX Bohol is a leading provider of customer service solutions. We are a fast-growing company with a commitment to providing excellent customer service. We offer a variety of benefits, including competitive salaries, health insurance, and paid time off.

Job Summary:
We are currently seeking highly motivated and customer-oriented individuals to join our team as Customer Service Representatives. In this role, you will be responsible for providing exceptional customer service through both voice and non-voice channels. This is a fantastic opportunity to develop your customer service skills and advance your career within a dynamic and growing company.

Responsibilities:
• Handling inbound and outbound calls (Voice Account)
• Responding to customer inquiries via email, chat, and social media (Non-Voice Account)
• Resolving customer issues and complaints in a timely and efficient manner
• Providing accurate and helpful information to customers
• Maintaining a positive and professional attitude at all times
• Adhering to company policies and procedures
• Meeting or exceeding performance metrics

Requirements:
• Age: Must be at least 18 years old.
• Education: K12 graduates, College Graduates, Vocational 2-year Course Graduates, or Completed At Least 2-years in College.
• For High School graduates (Old Curriculum), a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must.
• Proof of Education: Candidates must provide proof of education upon hire, Diploma or TOR. If no Diploma or TOR is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
• Must be willing to work onsite in Tagbilaran City, Bohol

Benefits:
• Allowance for working onsite*
• Comprehensive HMO coverage for you and your dependents
• Non-Taxable Allowance in addition to your basic salary
• Attractive Program Incentives based on performance
• Group Life Insurance - your well-being is our priority
• 30 Service Incentive Leaves (15 days can be converted to cash)

Join our team of dedicated Customer Service Representatives and make a positive impact on our customers' experience. If you are passionate about delivering exceptional service, possess excellent communication skills, and enjoy working in a dynamic and customer-centric environment, we would love to hear from you.

TO APPLY:
1. Click APPLY NOW So that we can process you through over the phone.

2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:
- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 10AM - 5PM, Monday -Friday (*Please bring 1 Valid ID)

(IF YOU SEE THIS JOB POSTING HERE, PLEASE INDICATE “JOB PORTAL-JOBSLIN” as your SOURCE)

We look forward to meeting you
*Terms and Conditions Apply

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