Customer Service Professional
6 days ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in Tagbilaran City, Bohol. In this role, you will be responsible for providing exceptional customer service through both voice and non-voice channels.
This is an excellent opportunity to develop your customer service skills and advance your career within a dynamic and growing company.
Responsibilities- Handle inbound and outbound calls (Voice Account)
- Respond to customer inquiries via email, chat, and social media (Non-Voice Account)
- Resolve customer issues and complaints in a timely and efficient manner
- Provide accurate and helpful information to customers
- Maintain a positive and professional attitude at all times
- Adhere to company policies and procedures
- Meet or exceed performance metrics
- Age: Must be at least 18 years old
- Education: K12 graduates, College Graduates, Vocational 2-year Course Graduates, or Completed At Least 2-years in College
- For High School graduates (Old Curriculum), a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must
- Proof of Education: Candidates must provide proof of education upon hire, Diploma or TOR. If no Diploma or TOR is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
- Must be willing to work onsite in Tagbilaran City, Bohol
- Allowance for working onsite
- Comprehensive HMO coverage for you and your dependents
- Non-Taxable Allowance in addition to your basic salary
- Attractive Program Incentives based on performance
- Group Life Insurance - your well-being is our priority
- 30 Service Incentive Leaves (15 days can be converted to cash)
The estimated annual salary for this position is PHP 350,000 to PHP 450,000 depending on qualifications and experience.
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