
Technical Team Leader
2 days ago
A skilled technical leader is required to oversee daily operations and ensure consistent service delivery.
The ideal candidate will manage and supervise a team of IT professionals, monitoring performance metrics and driving improvements through feedback and training.
Key responsibilities include assisting team members with complex technical issues, developing and maintaining helpdesk documentation, and collaborating with other IT departments.
Additionally, the successful candidate will provide training and development opportunities for helpdesk staff to enhance their technical skills and customer service abilities.
Requirements- Bachelor's degree in Information Technology or related field
- At least 3 years of experience in IT support roles, with at least 1 year in a supervisory position
- Strong understanding of helpdesk operations, ticketing systems, and ITIL framework
- Excellent communication and leadership skills, with the ability to motivate and develop a team
- Competitive salary and benefits package
- Opportunity for growth and career development
- Training and support to enhance technical and customer service skills
- Dynamic and multicultural work environment
- Mid-Senior level
- Full-time
- Information Technology
- Technology
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