Team Leader

22 hours ago

Cebu City, Central Visayas, Philippines beBeeLeadership Full time $80,000 - $120,000
Job Title: Team Leader III, Billing and Credit

As a seasoned leader in billing operations, you will oversee the performance of a high-performing team that manages financial transactions, credit assessments, and account cancellations. This role requires strong leadership skills, analytical thinking, and a customer-centric mindset to drive operational excellence.

  • Lead and manage a team of professionals to achieve business objectives.
  • Monitor daily operations to ensure timely and accurate billing and credit decisions.
  • Oversee cancellation workflows to ensure compliance with company policies and customer satisfaction.
  • Develop and maintain performance metrics to measure team productivity.
  • Collaborate with cross-functional teams to resolve issues and implement process improvements.
Qualifications and Skills:

This position requires a minimum of 5 years' experience in billing, credit, and cancellation operations. You should have a Bachelor's degree in accounting or a related field. Proficiency in Oracle and Microsoft Office Suite is preferred.

Key competencies for this role include leadership, people management, customer focus, innovation, decision-making, influencing others, results-driven, planning, and analytical thinking.

  • Excellent understanding of Order to Cash cycle process
  • Strong knowledge of Billing, Credit and Cancellation operations
  • Excellent negotiation, motivation, and customer service skills

The ideal candidate is willing to work night shifts as per US time zones and has some travel requirements.

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