
Technical Support and Quality Assurance Specialist
1 week ago
We are seeking a highly capable individual to fill the role of Support and Quality Assurance Specialist. This position involves providing exceptional support to customers while ensuring the app maintains its high level of reliability.
- This role is a hybrid of technical support and quality assurance, designed to ensure our customers receive excellent support.
- You will spend your time helping resolve escalated customer issues, testing new features before release, and building automation that improves both our support and QA processes.
This is an exciting opportunity for someone who is detail-oriented, proactive, and passionate about delivering an excellent customer experience.
The ideal candidate will have strong English communication skills (written and verbal) and previous experience in a consumer or business app environment.
They should be comfortable with on-device app testing (iOS/Android) and simulators/emulators, and have a strong problem-solving mindset – able to explore, reproduce, and explain complex app issues.
This is a full-time, mid-senior level position within the Information Technology department of our company.
About this RoleThis role involves working as part of a team to deliver high-quality results and meet deadlines.
The successful candidate will be a strong communicator with excellent interpersonal skills, able to work collaboratively with colleagues and stakeholders at all levels.
They will also be self-motivated, proactive, and able to take initiative when required.
- This is a unique opportunity to make a real impact on our customers' experiences and contribute to the growth and success of our organization.
We are a fast-growing organization that values innovation, teamwork, and customer satisfaction.
Our mission is to deliver exceptional service and support to our customers, while continuously improving our products and services.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
This is a great opportunity to join our team and be part of something special.
What You'll GetWe offer a range of benefits, including:
- A competitive salary and bonus structure.
- Ongoing training and development opportunities.
- A comprehensive health insurance package.
- A generous pension scheme.
- 25 days annual leave, plus bank holidays.
We're committed to creating a positive and inclusive workplace culture, where everyone feels valued and supported.
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