Data Insights Specialist

24 hours ago

Taguig, National Capital Region, Philippines beBeeMonitoring Full time ₱800,000 - ₱1,200,000
Performance Monitoring Analyst

Our team is responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution.

We analyze data to identify trends, patterns, and insights for operational and strategic improvements. Our goal is to optimize contact center efficiency and effectiveness.

Key Responsibilities:

  • Collaborate with stakeholders to determine key performance indicators (KPIs) and data needs for the contact center.
  • Use relevant tools to design, develop, and maintain performance scorecards.
  • Extract, cleanse, and transform data from various sources to generate accurate reports and dashboards.
  • Interpret complex data sets and translate findings into actionable management recommendations.
  • Regularly validate and reconcile information across systems to ensure data accuracy and integrity.

Qualifications:

  • Bachelor's degree in a related field or equivalent experience.
  • Experience in a customer service environment.
  • Strong problem-solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Proficient in data analysis tools.
  • Knowledge of Edgepark required.

What We Offer:

  • A dynamic and collaborative work environment.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package.

Disclaimer:

Employees must be in their current role for at least 1 year to be eligible to apply for this position.

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