Multilingual Service Desk Specialist
4 days ago
Gratitude Philippines is seeking a highly skilled and customer-focused Multilingual Service Desk Analyst to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients via various communication channels.
About the RoleThis role offers an exciting opportunity for a motivated individual to work with a leading IT and business consulting services firm. As a Multilingual Service Desk Analyst, you will be working closely with local management, colleagues, and clients to ensure that all requests are resolved efficiently and effectively.
Key Responsibilities- Resolve complex technical issues utilizing excellent customer service skills, problem-solving skills, and technical thinking/reasoning skills.
- Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy, and proficiency.
- Work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
- Prioritize tasks effectively to meet deadlines and deliver quality results.
- Proficient in written and verbal communication in English and Dutch.
- Keen attention to detail.
- Proficient computer and technical skills.
- Solid analytical and problem-solving skills.
- Good process mapping ability.
- Proactive, service-minded, and able to multi-task.
- Good interpersonal skills (empathy, verbal dexterity, etc.).
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Multilingual Service Desk Analyst
4 days ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob Title: Multilingual Service Desk Analyst (Dutch)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Employment Type: Full TimeUpdated Qualifications:• With or Without Service Desk Experience.• Can speak, read and write in Dutch Language.• Willing to work onsite.Want to expand your experience in one of the world's largest IT and...
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Multilingual Service Desk Analyst
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Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full timeKey SkillsCustomer ServiceCOMPUTER SKILLTechnicalAnalytical SkillsProblem SolvingJob Title: Multilingual Service Desk Analyst (Polish)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Salary: PHP 70,000 - 80,000Employment Type: Full TimeWant to expand your experience in one of the world's largest IT and business consulting services...
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Multilingual IT Support Specialist
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Multilingual Help Desk Agent
3 days ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full time**Job Summary:**">We are seeking a skilled and multilingual Multilingual Service Desk Analyst to join our team in the Philippines. The ideal candidate will have excellent problem-solving skills, technical knowledge, and strong communication abilities.**Responsibilities:**">Resolving complex customer issues via phone, email, and case tracking...
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Multilingual Service Desk Analyst
4 days ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeYour future duties and responsibilities:Your main responsibilities as a Multilingual Service Desk Analyst are as follows:• Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.• Receive and respond to...
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Service Desk Specialist – French Speaker
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1 week ago
Taguig, National Capital Region, Philippines Emapta Global Full timeAbout the Role:">The Technical Service Desk Manager will lead a team of IT professionals, ensuring customer-focused service delivery and operational efficiency.As a key member of our IT team, you will be responsible for resolving technical issues, maintaining SLAs, and driving process improvements.We are looking for a skilled and experienced individual to...
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