Multilingual Service Desk Specialist

4 days ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time
Job Overview

Gratitude Philippines is seeking a highly skilled and customer-focused Multilingual Service Desk Analyst to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients via various communication channels.

About the Role

This role offers an exciting opportunity for a motivated individual to work with a leading IT and business consulting services firm. As a Multilingual Service Desk Analyst, you will be working closely with local management, colleagues, and clients to ensure that all requests are resolved efficiently and effectively.

Key Responsibilities
  • Resolve complex technical issues utilizing excellent customer service skills, problem-solving skills, and technical thinking/reasoning skills.
  • Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy, and proficiency.
  • Work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
  • Prioritize tasks effectively to meet deadlines and deliver quality results.
Requirements
  • Proficient in written and verbal communication in English and Dutch.
  • Keen attention to detail.
  • Proficient computer and technical skills.
  • Solid analytical and problem-solving skills.
  • Good process mapping ability.
  • Proactive, service-minded, and able to multi-task.
  • Good interpersonal skills (empathy, verbal dexterity, etc.).


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