Industry-Leading Customer Success Professional

1 week ago

Pasig, National Capital Region, Philippines beBeeProfessional Full time $800 - $1,300
Customer Success Manager

As a Customer Success Manager, you will be responsible for developing trust with our customers and providing them with the best possible experience navigating our vast offering. You will work closely with internal and external teams to alleviate pain points, align expectations, and help draw and deliver on an appropriate collaboration roadmap.

Key Responsibilities:
  • Support customers by finding solutions to ticket requests.
  • Enrich documentation about problem solving, Q&A, onboarding materials.
  • Drive campaigns targeting multiple customers through digital touch-points and activities.
  • Identify high potential as well as high risk customers from newly onboarded users or customers.
  • Onboard new customers and introduce them to our products and support processes.
  • Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
  • Engage with your portfolio of customers to ensure risk identification.
  • Collect feedback from customers and format them for review by the product team.
Required Skills and Qualifications:
  • Customer-facing experience.
  • An empathetic individual with a natural drive to help others.
  • Passion for technology, infrastructure, and Ubuntu in particular is a must.
  • Excellent presentation skills.
  • Strong organisational skills, ability to structure and constantly update documentation.
  • A team player capable of interacting with all departments internally.
Benefits:
  • Distributed work environment with twice-yearly team sprints in person.
  • Personal learning and development budget.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme.
  • Opportunity to travel to new locations to meet colleagues from your team and others.
  • Priority Pass for travel and travel upgrades for long haul company events.
About Us:

We are a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu, one of the most important open source projects, we are changing the world on a daily basis.

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