Customer Success Advocate

2 days ago

Pasig, National Capital Region, Philippines beBeeSupport Full time ₱15,000 - ₱25,000
Job Opportunity

The role of a Customer Success Advocate plays a vital part in helping customers achieve success with our software solution by providing prompt support, proactive solutions, and delivering an exceptional client experience.

This position focuses on building strong relationships with customers, offering tailored guidance, and troubleshooting issues while continuously developing knowledge and skills to enhance the overall client journey.

Key Responsibilities:
  • Respond promptly to customer inquiries, provide effective solutions, troubleshoot issues, and ensure timely resolution of concerns.
  • Offer ongoing training and guidance on product features, updates, and best practices to help customers maximize the value of the software platform.
  • Identify and escalate more complex issues to senior members of the customer success or technical teams, ensuring efficient and seamless problem resolution.
  • Gather and communicate customer feedback to the development team to support continuous improvement and innovation.
  • Regularly engage in professional development to enhance skills and understanding of the product, improving the customer experience and providing higher-quality, strategic support.
Requirements:

Essential Qualifications:

  • Minimum 3 years of experience in a Customer Success, Support, or Account Management role within a software environment.
  • Experience in training, mentoring, or leading team members, including cross-functional or technical teams.
  • Proven experience in a customer-facing role, with strong ability to troubleshoot and resolve issues with a customer-focused approach.
  • Exceptional written and verbal communication skills, with the ability to simplify complex topics and adapt communication styles to diverse audiences.

Preferred Skills/Expertise:

  • Experience with RMS Cloud PMS or other Property Management Systems.

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