Senior Information Strategist

1 day ago

Mabalacat, Central Luzon, Philippines beBeeKnowledge Full time $88,150 - $145,672

Job Title: Knowledge Manager

Our organization is seeking a highly skilled Knowledge Manager to play a critical role in governing our IT knowledge management ecosystem. This individual will leverage ITIL v4 and KCS v6 methodologies to champion a culture of knowledge sharing, capture collective experience, and make it readily accessible.

The ideal candidate will have hands-on experience in IT operational roles, such as Systems Administration, and be able to translate complex technical concepts into clear, actionable knowledge for diverse audiences.

Key Responsibilities:

  • Develop and implement an IT knowledge management strategy aligned with ITIL v4 and KCS v6 principles.
  • Manage and maintain a vast array of information and data for all aspects of IT Service Delivery.
  • Oversee the entire knowledge article lifecycle, from acquisition and creation to storage, organization, distribution, and utilization.
  • Ensure knowledge articles are accurate, timely, relevant, and consistent in language and structure.
  • Foster a proactive knowledge-sharing culture across all IT teams, reducing silos and promoting open information exchange.

Requirements:

  • Minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • Hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
  • Demonstrated experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.
  • Proven experience in technical writing, editing, and content quality assurance.
  • ITIL v4 Foundation certification required; ITIL v4 Managing Professional or Strategic Leader preferred.
  • KCS v6 Practices certification preferred.

Desired Skills & Competencies:

  • Technical Acumen: In-depth knowledge of operating systems (Windows, Linux), hardware, networking, and IT security concepts.
  • Linguistic Proficiency: Exceptional command of the English language, including advanced grammar, syntax, punctuation, and style.
  • Process & Methodologies: Expert-level understanding and practical application of ITIL v4 and KCS v6 principles and practices.
  • Communication & Collaboration: Excellent written and verbal communication skills, with the ability to engage, influence, and build strong relationships with technical teams, business stakeholders, and leadership.
  • Analytical & Problem-Solving: Strong analytical skills to interpret data, identify knowledge gaps, and drive continuous improvement.

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