Care Support Specialist

2 days ago

Batangas, Calabarzon, Philippines beBeeCustomerSupport Full time ₱3,200,000 - ₱4,200,000
Job Description

We are seeking a skilled professional to join our team as a Care Support Specialist. In this role, you will be responsible for providing top-notch customer care and support to our clients.

Key Responsibilities:
  • Respond to and resolve customer inquiries in a timely and professional manner.
  • Collaborate with the wider team to provide best practice system use and education to all customers.
  • Proactively analyze and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
  • Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
  • Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team.
  • Working with customers across multi channels (email, chat, phone) to understand their organisational workflow and how the platform can support them to maximise their people processes.
  • Leveraging internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs).
Requirements:
  • 1-2 years experience with proven results in a fast paced customer service/support environment across live chat and email.
  • Relevant Australian payroll experience.
  • Prior exposure to customer experience within a SaaS environment.
  • Exposure to working in fluid, high change and high velocity environments.
  • Problem solving skills with a sound and thorough approach to troubleshooting.
  • Ability to manage competing priorities, working autonomously; requesting assistance where needed.
  • Strong and polished verbal and written communication skills.
What We Offer:

At our organization, we offer a range of benefits including flexible working arrangements, access to cutting-edge tools, and opportunities for career growth and development. We are committed to creating a workplace culture that is inclusive and supportive of all employees.

Our company values diversity and equality of opportunity. We welcome applications from candidates of all backgrounds and identities. All applicants must have the right to work in the country where the job is based.

About Us:

Our organization is dedicated to making employment easier and more valuable for everyone. We operate an all-in-one solution for hiring, HR, payroll, and benefits, serving over 300,000 businesses and more than 2 million employees globally.

Join us on our mission to make a positive impact in the lives of individuals and communities worldwide.

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