Payments Team Lead

3 weeks ago

Manila, National Capital Region, Philippines Merck Gruppe Full time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

The Payments Team Lead is responsible for managing a team of payment processing specialists to ensure accurate, timely, and secure transaction processing. This role requires strong leadership, a deep understanding of payment operations, and the ability to optimize workflows while ensuring compliance with industry regulations. The ideal candidate will collaborate cross-functionally with internal teams and external partners to enhance payment efficiency and mitigate risks.

Your Role:

  • Supervise, mentor, and develop a team of payment processing specialists.
  • Conduct regular team meetings to communicate updates, address challenges, and set performance goals.
  • Provide coaching and constructive feedback to team members to drive growth and efficiency.
  • Assign tasks, manage workloads, and prioritize daily operations based on business needs.
  • Oversee the processing of payments across multiple channels, including Domestic and Foreign Wire, ACH, and other electronic payment methods.
  • Ensure transactions are processed accurately, efficiently, and within established SLAs and performance metrics.
  • Handle transaction disputes, chargebacks, and fraud investigations in collaboration with relevant departments.
  • Ensure adherence to industry regulations, company policies, and security standards related to payment processing.
  • Collaborate with internal compliance and audit teams to mitigate potential risks.
  • Maintain proper documentation and audit trails for payment transactions.
  • Identify and implement improvements to payment workflows and systems to enhance operational efficiency.
  • Partner with IT and technology teams to resolve system-related issues impacting payment processing.
  • Leverage automation and process enhancements to optimize payment execution and reduce manual efforts.
  • Work closely with departments such as Invoice Processing, Accounting Controls & Analysis, Bank Processing, and Treasury to resolve payment-related issues.
  • Engage with vendors, banks, and third-party processors to enhance payment processing capabilities.
  • Participate in cross-functional projects to improve overall payment operations.

Who You Are:

  • Education: Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Equivalent work experience may be considered.
  • Experience: Minimum of 5 years of experience in payment processing, financial operations, or a related field, with at least 2 years in a leadership or supervisory role.
  • Technical Skills:
    • Strong understanding of payment systems, banking operations, and financial transactions.
    • Proficiency in ERP systems, payment processing software, and financial reporting tools.
    • Experience with fraud detection, dispute resolution, and compliance regulations.
  • Soft Skills:
    • Strong leadership, coaching, and team management abilities.
    • Excellent problem-solving, analytical, and decision-making skills.
    • Effective communication and interpersonal skills to collaborate with internal teams and external partners.
    • Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of our diverse team

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