Account Services Representative
3 weeks ago
• Assist the Account Coordinator in addressing terminal-related concerns from accounts on a daily basis.
• Prepare necessary documents for billing purposes.
• Ensure timely resolutions/closure of service issues in accordance with agreed service levels with accounts.
• Monitor and ensure key support groups adhere to existing escalation procedures.
• Provide regular, complete reports and updates to accounts based on set deliverables of key support groups.
• Assist the Account Coordinator and Account Supervisor in preparing presentations to key accounts.
• Assist in preparing monthly service review presentations for key accounts and attend these meetings.
• Establish and maintain accurate filing and documentation systems for accounts and official records.
• Coordinate customer-related events or activities initiated by the company.
• Coordinate with the Operations Department for supplies, terminal pick-ups, and deliveries to merchants.
• Provide regular, complete reports and updates based on set deliverables and deadlines with the Sales Manager.
• Ensure quality objectives are met and implement quality improvement activities as required.
Requirements:
• Bachelor's Degree in Information Technology, Business Administration, Marketing, or related fields.
• At least 1 year of experience in executive and/or administrative functions.
• Proficient in Basic Windows Applications and computer literate.
• Strong attention to detail, flexibility, systematic approach, and results-oriented mindset.
• Excellent written and verbal communication skills.
• Ability to work well under pressure and with minimal supervision.
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