Collector and Recovery Specialist

2 weeks ago

Porac, Philippines beBeeCollections Full time ₱600,000 - ₱800,000

Job Title: Collections Lead

About the Role:

This is a dynamic opportunity to join our team as a Collections Lead. As a seasoned professional in collections, you will be responsible for owning end-to-end collections efforts for service and installation invoices.

The ideal candidate will have excellent communication skills, with the ability to negotiate payments, payment plans, and settlements while providing top-notch customer service. Strong analytical and problem-solving skills are essential in identifying light upsell opportunities and resolving disputes efficiently.

Key Responsibilities:
  • Collections Execution: Own the A/R aging pipeline (30/60/90+), prioritize accounts, and drive a disciplined dunning cadence (calls/SMS/email/letters).
  • Negotiate Payments: Secure same-day collections when possible and handle objections effectively.
  • Customer Service & Upsell: Provide friendly solutions-oriented service, identify, and close or hand off simple upsells without distracting from collection goals.
Requirements:
  • Strong Communication Skills: Excellent negotiation and dispute resolution abilities.
  • Analytical Skills: Identify opportunities and resolve issues efficiently.
  • Problem-Solving Skills: Resolve complex problems related to collections and customer service.
  • Tech Savvy: Proficient in using CRM software and other relevant tools.
Benefits:
  • Ongoing Training & Development Opportunities.
  • A Collaborative and Supportive Work Environment.
  • A Competitive Salary and Bonus Structure.
  • Opportunities for Advancement and Career Growth.

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