External Applications Professional

2 weeks ago

Porac, Philippines beBeeSupport Full time $60,000 - $90,100
External Application Support Specialist

This role sits within the External Application Support team. The External Application Support Specialist will provide 24 x 5.5 coverage for business critical systems, including trading systems, middle office systems, back office, and settlement systems.

Key Responsibilities:
  • Proactive Management of Business Critical Systems: Manage business critical real-time trading systems, middle office systems, back office, and settlement systems, identifying issues and potential problem areas.
  • Incident Resolution: Interact with various internal IT support functions; Infrastructure, Development, Quality Assurance, Operations, and external vendors to troubleshoot and resolve complex incidents.
  • Service Recovery: Actively identify incidents and manage the incident resolution process, providing service recovery while managing client communications and their expectations.
  • Compliance: Ensure compliance with departmental policies (i.e., change management, IT security standards, release management, incident management).
  • Service Level Agreements: Work with all parties to provide services to agreed SLAs.
  • Disaster Recovery: Work through Disaster Recovery planning and testing.
  • Documentation: Ensure documentation is written for all systems/processes and kept up to date.
  • Technology Strategy: Work closely with the business to provide input on technology strategy.
  • System Upgrades: Responsible for all trading system, middle office, and back office system upgrades, including testing, implementation, and support of the established infrastructure.
  • Vendor Management: Build and maintain working relationships with 3rd party vendors and exchanges, providing updates and project status reports as required to ensure open communications.

Required Skills:

The ideal candidate will have excellent communication skills, a proactive approach to issue resolution, and strong analytical skills.

Benefits:

A competitive salary and benefits package is offered to successful candidates.

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