Career Advancement Opportunities in Customer Service
19 hours ago
We are Neksjob, a company committed to helping individuals grow and develop their careers. As a Customer Service Representative at our Taguig site, you will play a crucial role in handling concerns and complaints regarding goods and services.
Job DescriptionCustomer Service Representatives handle consumer inquiries and provide assistance with returns, upgrades, and purchases. They also offer guidance and technical support, often working from residences, call centers, or office settings.
Responsibilities:- Handling customer inquiries and resolving issues in a timely and professional manner.
- Providing information about products and services, as well as offering guidance on usage and troubleshooting.
- Assisting customers with returns, exchanges, and refunds.
- Maintaining accurate records of customer interactions and transactions.
To be successful in this role, you should possess the following qualities:
- A high school diploma or equivalent (old curriculum) or a senior high school diploma.
- At least 6 months of travel experience in a non-BPO setting or 6 months of credit card experience (CCE), which does not require travel.
- Excellent communication and interpersonal skills, enabling effective interaction with customers and colleagues.
- Strong analytical skills, allowing you to troubleshoot issues and provide solutions.
- Proficiency in Microsoft Office and Internet browsing, ensuring efficient use of technology.
As a valued member of our team, you can expect the following benefits:
- Exciting performance bonuses and account-specific allowances.
- Career advancement opportunities, enabling you to grow and develop your career within the company.
- Promotion within the company, providing opportunities for upward mobility.
- Comprehensive healthcare benefits, supporting your overall well-being.
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