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Quality Assurance Manager
1 week ago
We are looking for a Quality Assurance Manager to supervise a group of quality evaluators and work with all stakeholders to ensure that the quality metrics are reviewed, closed, and agreed upon.
Responsibilities:- Supervise a group of quality evaluators to ensure they meet quality standards.
- Work with stakeholders to review, close, and agree on quality metrics.
- Maintain awareness of the Quality matrix and resolve queries from the QA team.
- Coach and develop quality evaluators to improve process and transaction monitoring.
- Conduct regular audits and quality checks of all transactions to ensure compliance with pre-set standards and policies.
- 2 to 3 years of experience in quality assurance in a BPO setup.
- Experience as a QA Team Lead or similar role.
- Six Sigma Green Belt certified or trained resource with domain experience is an advantage.
- Excellent communication skills in English.
- Good knowledge of Audit and Evaluation function.