Senior Quality Assurance Manager
7 days ago
A dynamic opportunity awaits an experienced Quality Assurance Lead Assistant Manager to join EXL Service Philippines, Inc.
- Key Responsibilities:
- Ensure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are met.
- Collaborate with the Operations and Migrations Team to establish a robust Quality Compliance function for business processes.
- Deliver timely and accurate reports on internal ratings and quality performance metrics.
- Conduct regular Gage R&R/calibrations sessions internally and/or with clients to ensure compliance.
- Perform ongoing reviews to guarantee adherence to QSD and facilitate changes in QC procedures as needed.
- Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings.
- Work closely with the Customer Experience team to drive improvement in C-Sat and soft skills.
- Actively collaborate with GB/BB to identify areas for improvement and participate in improvement projects and initiatives like AIM.
- Train/mentor QCAs on quality tools and concepts (e.g., QC Induction program).
- Mandatory experience in Insurance.
- Familiarity with QA tools is essential.
- The ability to perform RCA is necessary.
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Assurance Quality Manager
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Cebu City, Central Visayas, Philippines HawodTech Solutions Full timeHawodTech Solutions seeks a Senior Quality Assurance Engineer to join our team. This is an exciting opportunity for a highly skilled and motivated individual to make a real impact in the field of software quality assurance.We are looking for someone with a strong background in automation testing, who can design, develop and implement best quality practices...
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Quality Assurance Manager
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Cebu City, Central Visayas, Philippines Med Supply US Full timeJob Summary:The Quality Assurance Specialist will be responsible for ensuring that our services meet all necessary quality standards, with a particular focus on monitoring and improving the quality of agent calls. This role involves reviewing call recordings, identifying issues, providing feedback, and developing strategies to enhance overall service...
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Quality Assurance Coordinator
2 days ago
Cebu City, Central Visayas, Philippines Augustea Ship Manning Philippines Inc Full timeOn-site - Cebu 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionCompany DescriptionAugustea Ship Manning Philippines Inc. is dedicated to delivering the best possible service to clients by combining experience, quality commitment, and a constant drive for improvement. The company strives to meet diverse demands and needs while adhering to regulatory...
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Quality Assurance Engineer
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Cebu City, Central Visayas, Philippines MinebeaMitsumi Philippines Full timeJob DescriptionThe Customer Quality Engineer serves as the primary liaison between internal manufacturing teams and customers, ensuring clear communication regarding quality standards, product issues, and resolutions. This role focuses on addressing customer concerns, coordinating with production teams to resolve quality issues, and ensuring timely delivery...
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Senior Quality Assurance Specialist
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Mandaue City, Central Visayas, Philippines HawodTech Solutions Full timeJob DescriptionWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at HawodTech Solutions.Our ideal candidate will have experience in monitoring and ensuring compliance with Food Safety and HACCP Standards.The successful applicant will also conduct regular supplier audits and maintain accurate records of quality control...
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Quality Assurance Officer
1 week ago
Cebu City, Central Visayas, Philippines Southwestern University, Inc. Full timeJoin our mission in making lives betterSouthwestern University Medical Center is looking for a highly organized Quality Assurance Officer who can be a great partner in the compliance and monitoring of company quality assurance standards.Duties and Responsibilities:> Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm...
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Senior Quality Management Executive
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Cebu City, Central Visayas, Philippines TDCX Group Full timeSenior Quality Management Executive: Delivering Exceptional ResultsTDCX Group is a leader in digital customer experience solutions. We're committed to providing exceptional results for our clients and fostering a positive culture within our organization.We're seeking a highly skilled Senior Quality Management Executive to join our team. As a key member of...
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Quality Assurance Specialist
2 days ago
Cebu City, Central Visayas, Philippines Augustea Ship Manning Philippines Inc Full timeAbout Augustea Ship Manning Philippines Inc.Our company is dedicated to delivering exceptional service to clients by combining experience, quality commitment, and a drive for improvement. We strive to meet diverse demands while adhering to regulatory requirements.We are seeking a skilled Quality Assurance Coordinator to join our team in Makati. As a key...
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Quality Assurance Specialist
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Cebu City, Central Visayas, Philippines Med Supply US Full timeJob Summary:The Medical Service Quality Expert will be responsible for ensuring that our medical services meet all necessary quality standards, with a particular focus on monitoring and improving the quality of interactions between customers and agents. This role involves reviewing service recordings, identifying issues, providing feedback, and developing...
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Quality Assurance Manager
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Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions Full timeJob Summary:The Quality Assurance Manager at HGS Offshore Staffing Solutions is responsible for ensuring the highest quality standards are met across all client portfolios. This role involves working closely with offshore and training managers to implement quality-related processes, conduct quality audits, and analyze data to improve quality...